Responsible Gaming

Responsible gaming at Vinci Spin means enjoying casino entertainment in a conscious, informed and controlled way. The Vinci Spin version of our service, available via vincisp.com, is designed for adult players who choose to gamble for fun, not as a way to make money or solve financial problems. Vinci Spin, operated by Vinci Global N.V. under Curaçao eGaming licence No. 365/JAZ (not licensed by the UK Gambling Commission), provides tools, information and support so that you can set clear limits, recognise risks and seek help at any time. If your play ever feels stressful rather than entertaining, our team will support you in reducing your activity, taking a break or closing your account.

Risk Awareness

Gambling can become harmful if it stops being occasional entertainment and starts to affect your finances, time, relationships or emotional wellbeing. Being aware of early warning signs helps you act before problems grow.

Common Warning Signs

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or your bets when you are at work, with family or trying to sleep.
• Chasing losses by increasing your bets or depositing again to "win it back".
• Spending money you cannot afford to lose, or using funds meant for rent, bills or essentials.
• Hiding or lying about gambling to friends or family, or feeling guilty and anxious after play.
• Borrowing money, using overdrafts or credit to gamble, or missing payments due to gambling.
• Feeling irritable or restless when you try to cut down or stop gambling.

Quick Self-Assessment

Ask yourself the following questions. If you answer "yes" to several of them, consider taking a break, using our control tools and contacting specialist support.

• Do I gamble with money that I need for regular living expenses or debts?
• Have I tried to win back losses by returning to Vinci Spin or other gambling sites quickly?
• Have friends or family commented that I gamble too much or seem distracted by gambling?
• Have I hidden deposits, losses or the amount of time I spend on vincisp.com?
• Do I feel unable to relax or sleep without checking results, placing bets or spinning reels?
• Have I continued gambling longer than I intended, even when I knew I should stop?

If these statements feel familiar, please use the limits and self-exclusion options described below and reach out to professional services such as GamCare or Gambling Therapy.

Limits & Tools

Vinci Spin on vincisp.com provides a range of tools that allow you to control how much time and money you spend. These tools are available to all registered players and are free to use at any time.

Setting Deposit Limits

Deposit limits help you decide in advance how much you can afford to spend.

1. Log in to your account at vincisp.com and go to "My Account".
2. Select the "Responsible Gaming" or "Limits" section.
3. Choose the type of limit you want to set: daily, weekly or monthly deposit limit.
4. Enter the maximum amount you are comfortable depositing in your account currency (for example, £50 per day or £150 per month).
5. Confirm your new limit. In most cases, decreases take effect immediately, while increases may only apply after a cooling-off period (for example, 24 hours or more) to protect you from impulsive changes.

You can review your current limits at any time in the same section. We strongly recommend choosing conservative amounts that reflect your disposable income and personal circumstances in 2025.

Time and Session Limits

Time controls are designed to prevent excessively long sessions.

• In the "Responsible Gaming" area of your account, you can enable session timers that remind you when a chosen period (for example, 30, 60 or 120 minutes) has passed.
• When the reminder appears, you will see your net result for the session and can choose to continue or log out.
• You may also be able to set a maximum daily session length, after which you will be automatically logged out until the next day.

Time-Out (Short Breaks)

A Time-Out is a short, fixed break from gambling on Vinci Spin.

1. Log in to vincisp.com and go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
2. Select the duration of your break, for example 24 hours, 48 hours or 72 hours.
3. Read the information about what Time-Out means, then confirm your choice.

During an active Time-Out you will not be able to deposit or place bets. You may still be able to log in briefly to check your balance or withdraw funds, but you will not be able to participate in games until the Time-Out expires automatically.

Self-Exclusion

If you feel that gambling is out of control or you are at serious risk of harm, self-exclusion is a stronger measure than Time-Out. It is intended for situations where you need a long-term stop.

How to Self-Exclude from Vinci Spin

1. Log in to your account at vincisp.com.
2. Open "My Account" and select "Responsible Gaming", then click on "Self-Exclusion".
3. Choose the length of exclusion that best reflects your needs. Available options typically start at 6 months and may include 1 year, 2-5 years or lifetime.
4. Carefully read the explanation of the consequences, including restrictions on access and use of your account.
5. Confirm your decision by following the on-screen steps. You may be asked to re-enter your password or confirm by email to ensure the request is genuine.

Consequences of Self-Exclusion

• Once self-exclusion is activated, you will not be able to log in, deposit, place bets or receive promotional offers for the selected period.
• Self-exclusion cannot normally be cancelled or shortened. For your protection, any request to reopen an account will only be considered after the exclusion period ends and is subject to a thorough review.
• You will usually be able to request a withdrawal of any remaining real-money balance by contacting customer support, subject to standard verification and security checks. However, losses already incurred before the exclusion are not refundable.
• We may close duplicate or related accounts if we reasonably believe they are being used to bypass your self-exclusion.

Important Note on UK GamStop and Other Schemes

Vinci Spin is operated under a Curaçao eGaming licence and is not licensed by the UK Gambling Commission, which means that we are not part of the UK GamStop self-exclusion scheme. Registering with GamStop (gamstop.co.uk) will block you from UK-licensed online gambling operators, but it may not automatically stop you accessing offshore sites such as vincisp.com.

For stronger protection, we recommend combining our internal self-exclusion with external tools such as device-blocking software (for example, Gamban or BetBlocker) and, if you are eligible in your country of residence, national self-exclusion registers (for example, GamStop in the UK, RGIAJ / DGOJ schemes in Spain). These third-party services operate independently from Vinci Spin.

Support Resources

If you are worried about your gambling or someone else's, you do not need to handle it alone. Independent organisations provide confidential, often free, professional support. Below are key resources relevant to players in the United Kingdom and internationally as of 2025.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (UK only, freephone) 24 hours a day, 7 days a week. Trained advisers offer confidential advice, emotional support and referrals to local services in English.
• GamCare Online Services: Live chat, forums and structured online programmes at gamcare.org.uk, suitable for both players and affected family members.
• NHS Services: In some areas of the UK, the NHS provides specialised gambling treatment (for example, the NHS Northern Gambling Service). You can ask your GP about referral options.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• GamStop (UK): A free service that allows UK residents to self-exclude from all participating UK-licensed online gambling operators. Register at gamstop.co.uk. Vinci Spin at vincisp.com is offshore and not part of GamStop, so you should also use our internal tools.
• Spain - RGIAJ / DGOJ Registers: Spanish residents can join national exclusion lists managed by the Dirección General de Ordenación del Juego (DGOJ). See official information via the Spanish gambling regulator's website.
• Other Countries: Denmark (ROFUS), Belgium (EPIS) and other jurisdictions offer similar registers. Check your national regulator's website for up-to-date information.

Website and App Blockers

• Gamban: A paid app that blocks access to gambling websites and apps across multiple devices.
• BetBlocker: A free blocking tool that allows you to restrict access to thousands of gambling sites for chosen periods.
• Parental-control and device-restriction tools can also help protect minors and limit access from shared devices.

Family and Friends Support

• GamCare Forums & Groups: Dedicated sections for family and friends of people who gamble, with moderated discussion boards and live chat.
• Gamblers Anonymous / GamAnon: Peer-support meetings and online forums for those affected by someone else's gambling, accessible via gamblersanonymous.org and associated sites.

All these organisations operate independently of Vinci Spin. We encourage you to contact them at any time; your discussions are confidential and will not affect your relationship with Vinci Spin at vincisp.com.

Help for Family

Gambling problems often affect partners, children, parents and friends. If you are worried about someone who uses vincisp.com, it is important to look after your own wellbeing as well as encouraging them to seek help.

How to Talk About Gambling Concerns

• Choose a calm, private moment, and avoid discussions during or immediately after gambling sessions.
• Use "I" statements (for example, "I am worried about how much you are gambling") rather than blame or accusations.
• Focus on specific behaviours (missed bills, secrecy, mood changes) and how they affect you and the family.
• Encourage them to read this Responsible Gaming page, use limits or self-exclusion, and contact professional support.
• Avoid lending money to cover gambling losses or taking over their debts without boundaries, as this can enable further harm.

Support for Families and Friends

• Use GamCare's live chat, helpline and forums, which have dedicated areas for affected others.
• Look for GamAnon or other family-focused support groups online, which provide peer support via meetings, forums and chat rooms.
• Consider speaking with your GP or a mental-health professional about stress, anxiety or financial strain caused by another person's gambling.

If the person you are worried about uses Vinci Spin, you can contact our customer support team to share general concerns (we will not disclose confidential account information but can review their activity for responsible-gaming purposes). Encourage them to ask for account limits or exclusion, and remind them that seeking help is a sign of strength, not failure.

Operator's Commitment

Vinci Spin, operated by Vinci Global N.V. from Willemstad, Curaçao under licence No. 365/JAZ, recognises its responsibility to minimise gambling-related harm, including for players in the United Kingdom who access Vinci Spin via vincisp.com. Although we are not licensed or regulated by the UK Gambling Commission, we voluntarily apply internal policies intended to reflect recognised industry standards for responsible gambling as of 2025.

Internal Risk Checks and Monitoring

• We monitor gameplay and account activity for patterns that may indicate increased risk, such as rapid deposit escalation, repeated attempts to chase losses, frequent deposits with multiple payment methods or extended late-night sessions.
• Our systems may generate automated safe-gambling reminders, encouraging you to review your limits, take a break or consider self-exclusion if concerning patterns appear.
• We may temporarily restrict bonuses or marketing communications where we identify higher-risk behaviour.

When We May Contact You

• If we observe strong indicators of harm (for example, very high net losses over a short period, multiple failed deposits, or attempts to bypass limits), our support team may contact you via on-site messages or email to discuss your gambling and remind you of available tools.
• We may ask you to provide additional information about your situation, confirm that you understand the risks, or consider stronger protections (such as lower limits or self-exclusion).
• In serious cases, we may impose limits, suspend promotions or close your account in line with our internal responsible-gaming policy, even if you do not request this yourself.

Your personal data is handled in accordance with our Privacy Policy. Information used for responsible-gaming checks is processed to protect you from harm and to comply with our licensing and legal obligations in our jurisdiction.

Updates

Responsible gaming practices and legal requirements evolve over time. Vinci Spin may update this page to reflect changes in our tools, policies or applicable regulations.

• Material changes to our responsible-gaming tools or processes will normally be communicated via on-site banners, account notifications or pop-up messages when you log in.
• In some cases, we may also send email notifications to your registered email address if the changes significantly affect how your limits, exclusions or account protections operate.
• The latest version of this page will always be available at vincisp.com. We encourage you to review it regularly, especially before making deposits or changing your limits.

Last updated: 6 November 2025. Information on this page is provided for guidance only and does not replace independent legal, financial or medical advice.

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits or need help because you feel your gambling is becoming problematic, please contact us as soon as possible.

• Email - Responsible Gaming Team: You can reach a dedicated specialist at [email protected]. Please include your registered name, username and a brief description of your request (for example, "lower my daily limit", "activate self-exclusion", or "I need advice").
• Live Chat: Accessible via the help or support icon on vincisp.com, usually available 24/7. You can ask to speak with an agent trained in responsible-gaming procedures.
• Phone Support: The current telephone contact details for Vinci Spin are displayed in the "Contact Us" section of vincisp.com. When you call, clearly state that your enquiry relates to responsible gaming so we can prioritise your request.

Feedback and Self-Control Form

Vinci Spin provides an online feedback form within the "Responsible Gaming" area of your account. You can use this form to:

• Request changes to your limits, Time-Outs or self-exclusion status.
• Share concerns about your own gambling or about communications you receive from us.
• Ask for information about our policies, tools or the way we monitor risk.

We review responsible-gaming requests as a priority and aim to respond promptly. However, if you feel at immediate risk of harm or are experiencing acute distress, please contact the National Gambling Helpline or another professional service listed in the Support Resources section without delay.